The Difference of Compliance Cost Before and After Using E-Filing Application on Company Taxpayers E-Filing User

Security Assessment of E-Tax Filing Websites

Technical security is only part of E-Commerce security operations; human usability and security perception play major and sometimes dominating factors. For instance, slick websites with impressive security icons but no real technical security are often perceived by users to be trustworthy (and thus more profitable) than plain vanilla websites that use powerful encryption for transmission and se...

Perceived Risk and the Adoption of Tax E-Filing

Many countries have introduced e-filing of tax returns to help citizens fulfill their responsibilities toward the government. However, despite the presence of such e-services, researchers argue e-filing of taxes is not popular among the public, especially in developing countries like Malaysia, because of the high perceived risk associated with the service. The lack of coordinated efforts on the...

An Exploratory Study on Tax E-Filing in Malaysia

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the ne...

E-Government Services Online: An Exploratory Study on Tax E-Filing in Malaysia

Assessing e-Government Services: The Case of e-Filing of Personal Income Tax in Malaysia

Introduction of Electronic Government (e-Government) is seen as a tool to improve government service delivery to external and internal clients for the benefit of the government and the citizens and businesses that it serves. E-Government holds tremendous promise for improvements in the public service delivery as well to overcome many of the persistent public service problems. Successful deliver...